Privacy policy – Fan Point

Fan Point Privacy Policy

Last Updated: 24.10.23

This Privacy Policy outlines how Fan Point (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website, fanpoint.co.uk (the “Site”), or engage with our services (collectively, the “Services”). References to “you” and “your” include visitors, customers, and others interacting with the Services.

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with these terms, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on the Site with the revised “Last Updated” date. Please review the policy periodically for any changes.

How We Collect and Use Your Personal Information

We collect personal information in several ways to provide, maintain, and improve our Services. Below is a summary of what we collect, how we collect it, and how we use it.

Personal Information We Collect

1. Information You Provide Directly:
We collect personal information you provide directly through the Site or Services, such as:

Contact Details: Name, address, email address, and phone number.
Order Information: Billing and shipping addresses, payment confirmation, order details.
Account Details: Username, password, and security questions.
Shopping Activity: Items viewed, added to your cart, or placed on a wishlist.
Customer Support Communications: Messages and details you provide when contacting us.

2. Information Collected Automatically:
We use cookies and similar technologies to collect information automatically, including:

Device and browser information.
IP address and network data.
Usage details about how you interact with the Site.

3. Information from Third Parties:
We may receive information about you from third-party services, including:

Vendors like Shopify for supporting our store.
Payment processors for handling transactions.
Advertising and analytics partners to help tailor content and advertising.

How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide the Services: Process payments, manage orders, and deliver products.
Marketing and Advertising: Send promotional communications or show you tailored advertisements.
Security and Fraud Prevention: Protect your account and detect malicious activity.
Customer Support: Respond to inquiries and improve our Services.

Cookies

Cookies enhance your browsing experience and enable certain Site features. For more details on the specific cookies we use, see our Cookie Policy. Most browsers accept cookies by default, but you can manage preferences through your browser settings. Blocking cookies may limit certain features or functionality of the Site.

How We Share Your Personal Information

We may share your personal information with third parties in the following circumstances:

Service Providers: To support payment processing, shipping, customer support, and analytics.
Business and Marketing Partners: For advertising and promotions.
Legal Obligations: To comply with legal requirements or protect our rights.
Business Transactions: If Fan Point undergoes a merger, sale, or bankruptcy.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability: Request a copy of the personal information we hold.
Correction: Update inaccurate personal information.
Deletion: Request deletion of your data, subject to legal exceptions.
Opt-Out of Targeted Advertising: Disable personalized ads.
Restrict Processing: Limit the processing of your data in certain circumstances.

To exercise your rights, contact us at privacy@fanpoint.co.uk. We may require verification of your identity before processing requests.

Children’s Data

Fan Point does not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us at privacy@fanpoint.co.uk for assistance.

Security and Retention

While we take measures to protect your information, no system is completely secure. We retain your data as necessary for legal obligations, resolving disputes, and maintaining accounts.

Third-Party Websites and Links

Our Site may link to third-party platforms. These sites have their own privacy policies, and we are not responsible for their practices.

International Data Transfers

Your data may be transferred outside your country, including to the United States or the UK. We comply with recognized transfer mechanisms to ensure data protection during such transfers.